Return & Refund Policy
At Apronemart, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we're here to help. This Return & Refund Policy outlines your rights and responsibilities when returning products purchased through our website.
1. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The return request is made within 7 days of delivery.
- The item is unused, unwashed, and in its original condition with all original packaging, tags, and accessories included.
- The item is not listed as a non-returnable product (see Section 4).
2. How to Request a Return
To initiate a return:
- Contact our customer support team with your order details.
- Provide your order number and the reason for requesting a return.
- Include photos of the product and packaging if the item is damaged, defective, or incorrect.
- Follow the return instructions provided by our support team.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
3. Refunds
Once your returned item is received and inspected, we will notify you via email.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Note: Shipping fees are non-refundable unless the return is due to our error, such as receiving the wrong or defective item.
4. Non-Returnable Items
Some products may not be eligible for return due to hygiene, safety, or product-specific policies, including but not limited to:
- Personalized or custom-made products
- Gift cards
- Products marked as non-returnable
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item and packaging
- A description of the issue
We will review your request and provide an appropriate solution, which may include a replacement or full refund.
6. Exchanges
We currently do not offer direct exchanges.
If you need a different item, please return the original product according to this policy and place a new order separately.
7. Return Shipping Costs
If the return is caused by an error on our part, such as receiving the wrong item or a defective product, Apronemart will cover the return shipping costs.
For other approved returns, customers are responsible for return shipping costs unless otherwise specified.
8. Contact Us
If you have any questions about this policy or need help with a return, please contact us:
Apronemart
📧 Email: support@apronemart.com
🌐 Website: https://apronemart.com
📍 Address: 5900 Balcones Drive #11963, Austin, TX 78731, USA
📞 Phone: +1 737-304-1244
